The package storage room at Wyndham Garden Miami International Airport was located in a separate area away from the front desk. Every time a guest came to pick up a package, an agent had to leave their post, walk to the back room, and search through bins and cabinets organized alphabetically — but with no consistent rule. One agent filed by first name, another by last name. Carlos Garcia could be under "C" or under "G." During rush hours, a single pickup could take 10 minutes or more, leaving other guests waiting at the desk unattended.
Before InnLocker
With InnLocker ✓
Packages were logged in an Excel spreadsheet with name, tracking number, and arrival date. The critical gap: during busy periods, no one recorded who picked up the package or when. A dishonest guest could claim their package twice with no way to prove otherwise.
A minimalist locker cabinet was installed directly near the front desk — visible and accessible to every team member without leaving their post. With InnLocker, every package is digitally registered the moment it arrives: guest name, assigned locker number, and a photo of the label. At pickup, the guest signs digitally and the system closes the loop automatically. Today, even delivery drivers can deposit packages in an organized way. Everything is visible to everyone, everything is traceable, and the entire team — staff, drivers, and managers — works from the same system.
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Zero time wasted searching for packages
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Zero disputes — every delivery has a digital signature
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Front desk agents never leave their post
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Drivers, staff, and managers all work from the same system
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Exponentially more efficient operation
